Terms of Service

These Terms of Service ("Terms") govern your use of the HifiFood platform ("HifiFood", "we", "us"), including the restaurant ordering website, admin panel, and point-of-sale software provided at your subdomain (e.g. yourname.hifi.food). By signing up, you agree to these Terms on behalf of yourself and the restaurant business you represent.

1. Account and signup

You must provide accurate information when signing up, including your restaurant's name, your email address, and your chosen subdomain. You are responsible for keeping your login credentials secure and for all activity that happens under your account.

2. Subdomain and hosting

When you confirm your email, we automatically provision your restaurant's storefront and admin panel at the subdomain you chose. Subdomains are assigned on a first-come, first-served basis and remain our property — we may reclaim a subdomain if your account is terminated or a name violates a third party's trademark. We do not guarantee a specific subdomain will remain available indefinitely if left unused after account closure.

3. Free trial and billing

New accounts include a 30-day free trial. After the trial ends, continued use requires an active subscription on one of our published pricing plans (Starter, Growth, or Business), billed monthly in PKR. If payment is not arranged by the end of your trial or billing period, your account will be marked overdue; we will notify you and, depending on our settings at the time, may suspend access to your storefront and admin panel until payment is settled.

4. Your content and data

You retain ownership of your menu, branding, and order data. You grant us a license to store, process, and display that content solely to operate the platform on your behalf. You are responsible for ensuring your menu content, pricing, and any promotional claims comply with applicable law.

5. Acceptable use

You may not use HifiFood to impersonate another business, infringe on trademarks, distribute unlawful content, or attempt to circumvent rate limits, security controls, or CAPTCHA protections on the platform.

6. Service availability

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance, and features may change over time as the platform evolves.

7. Termination

You may close your account at any time by contacting support. We may suspend or terminate accounts for non-payment, abuse, or violation of these Terms. Suspended accounts can be reactivated once any outstanding issue is resolved.

8. Limitation of liability

HifiFood is provided "as is". To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the platform, including lost sales due to service interruptions.

9. Changes to these Terms

We may update these Terms from time to time. Continued use of the platform after an update constitutes acceptance of the revised Terms.

10. Contact

Questions about these Terms? Contact us at support@aimnexus.ai.